Lead Multi-Outlet Supervisor at 3IQ MPM Luminary — Fort Myers, FL

The Lead Food & Beverage Supervisor will oversee all daily operations of the food and beverage outlets, ensuring exceptional service and high-quality standards are met consistently while maintaining a strong team environment. This role will involve managing staff, resolving guest issues, maintaining inventory, and ensuring compliance with all health and safety regulations. The Lead Multi-Outlet Food & Beverage Supervisor will act as the right hand to the Food & Beverage Assistant General Manager(s), Assistant Director of F&B, and Director of F&B, taking on additional responsibilities and leadership tasks as needed within Luminary Hotel & Co. and/or Caloosa Sound Convention Center & Amphitheater.Essential Functions

• Responsible for daily function of the hotel operations to include Dean Street Roastery, Lobby Bar, Silver King, Ella Mae’s Diner, Workshop, Beacon Social Drinkery, Chips Sports Pub, Oxbow Restaurant, Caloosa Sound and any other food and beverage special events as directed by the outlet General Manager or Director of F&B
• Ensure that scheduled functions are complete and are set up accurately
• Assist in maintaining a motivated, interactive positive team
• Assist with on boarding and training staff
• Maintain professionalism with team members, managers and guests.
• Open and close shift in accordance with the manager’s checklist
• Greet guests, initiate conversations with guests and solicit feedback from guests.
• Assist with the F&B team member schedules according to the business forecast, payroll budget guidelines, and productivity requirements; submit completed schedules to the Assistant General Manager(s) and Assistant Director of F&B when required
• Assist with cover forecasting and adjusting when necessary
• Implement proper tools for running shifts: e.g. Schedules, floor plans, reservations, etc.
• Solve team member issues such as call outs or any other daily issue that should arise with team members
• Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
• Stay accessible to the floor(s) the entire meal period(s)
• Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
• Ensure daily side work has been completed prior to staff leaving
• Ensure team is in proper uniform/approved attire
• Ensure guest privacy and security by correctly following hotel procedures
• Attempt to limit problems and liability related to customers' drinking by following TIPS practices
• Ensure team members are aware of all applicable laws regarding alcoholic beverages
• Monitor beverage staff to ensure proper portion control and maintain low beverage cost
• Follow SafeStaff sanitary compliance throughout all areas
• Ensure compliance with all F&B policies and procedures by training, supervision, and follow- up using a “hands on” approach
• Monitor and maintain tables
• Rotate stations fairly
• Demonstrate positive communication with team
• Maintain fair and consistent coaching and counseling
• Attend meetings as necessary
• Communicate and maintain positive inter-departmental relations
• Check identification of customers in order to verify age requirements for purchase of alcohol
• Communicate with managers and next shift any issues
• Maintain regular attendance in compliance with Hotel's policy; following a schedule which will vary according to the needs of the hotel and may require a varying weekly schedule
• Perform other duties as management requests to service our guests

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous Hospitality Food & Beverage experience required
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads
• Experience with Micros POS preferred
• Experience with OpenTable restaurant management software or Yelp Reservations management software preferred

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to lift, bend, and carry 25 lbs.
• Ability to climb stairs
• Corrected vision to normal range
• Ability to drive/transport self and others
• Ability to travel on occasion for meetings
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the office, the hotel, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary