Field Service Manager (Drives) at USABB ABB Inc. — Houston, TX

This position reports to:

Service Operations Manager

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Your role and responsibilities

The Field Service Manager is responsible for operational performance of the tools and field engineers’ activities for the location under his or her designated territory to exceed the project managers and service coordinators delivery expectations ensuring that the company is represented professionally, ethically, with high code of conduct, to achieve the financial, commercial, OHS and environmental targets of the company.

The work model for the role is Hybrid. #LI-hybrid

This role is contributing to the Process Automation, Marine and Ports Division. The role can be based in Miramar, FL or Houston, TX.

You will be mainly accountable for:

• Detailed knowledge of marine VFD and drive systems, with proven experience troubleshooting complex technical issues, leading investigations, and supporting customers in improving equipment performance, reliability, and operational efficiency.
• Assigning work to the service engineering group, delegating qualified personnel to carry out service jobs or troubleshooting, ensuring controls for the employees working hours within the approved guidelines

trouble-shooting, ensuring controls for the employees working hours within the approved guidelines.

• Overall management responsibility of service engineers’ personnel, including staffing needs, i.e. interviewing, hiring, training, retaining, succession planning, coaching, developing, to encourage team building in conjunction with the Operations Manager and the local human resources department
• Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.
• Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

Our team dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role

• Bachelor’s degree in engineering or similar discipline
• Minimum 5 years (with 8 or more years being preferred) of experience in the Marine Service industry
• Service experience (sales, project management, service coordination, or service engineer) in the Cruise and offshore industry
• Service experience in ABB Marine & Ports services and products preferred
• Prior Team Lead experience is highly desirable, but not required
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you?

More about us

The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers’ business throughout the entire lifecycle of vessels. With ABB AbilityTM Marine software solutions and ABB AbilityTM Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.

Ready to make an impact?