Programs Associate Account Coordinator at 001 Brown & Brown, Inc — Phoenix, AZ

Brown & Brown is seeking a Programs Associate Account Coordinator to join our Commercial Lines team in Phoenix, AZ!

The Programs Associate Account Coordinator supports the service and management of customer accounts by assisting with certificates of insurance, ID cards, and evidence of property insurance. This role also processes change requests, endorsements, audits, and claims, while maintaining accurate documentation, updating spreadsheets, and ensuring timely follow-up to support business production and retention.

How You Will Contribute:

• Issue certificates of insurance and evidences of property insurance.
• Issue ID cards.
• Order loss runs and experience mods from current carriers.
• Order MVRs when required for wholesalers.
• Process change requests, endorsements, and invoice agency bill items.
• Process policies, complete checklists, and communicate discrepancies with the Account Executive (AE).
• Process audits and invoice agency bill items.
• Report claims as needed.
• Pull and attach online documents.
• Maintain and update spreadsheets.

Licenses and Certifications:

• P&C Licensed (or obtain within 6 months of hire)

Skills & Experience to Be Successful:

• High school diploma or equivalent
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Professional office environment experience (Preferred)

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Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

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