Client Services Analyst at SS&C Technologies, Inc. — Chicago, IL

Job Description

Job Description

Client Services Analyst

Locations: Chicago, Ill / Hybrid

Get To Know Us:

We are a growing team with a start-up mentality and we are looking for motivated people who want to be part of an exciting growth opportunity in the Fintech industry.

Why You Will Love It Here!and,assetsthe

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Provide technical Customer support for the Lightning and Singularity for Banking applications via phone or e-mail to existing customer base
• Assist with the technical administration and execution of new user implementations
• Assist in the design and specifications of system enhancements
• Assist with QA testing of new releases of the application
• Update and enhance documentation on the application, training handouts, procedures, etc.
• Develop and maintain an understanding of securities and investment accounting best practices to use in coaching our clients to successful utilization of our software and services
• Develop detailed knowledge of client companies – decision makers, influencers, types of business units, invested asset. Leverage this knowledge to strengthen and grow relationships with clients
• Ability to track multiple deadlines, multi-task, and prioritize across several clients and internal demands
• Achieve department goals in the areas of client satisfaction, revenue opportunity identification, and other established performance metrics
• Other duties as assigned including the management of internal projects
• Knowledge and/or experience in a Bank Capital Markets, Treasury or Fixed Income Trading environment, either in operations or as a trading floor assistant
• Strong knowledge of Fixed Income accounting for bonds, funding instruments, collateral, MBS, CLO, Swaps, etc.
• Strong analytical ability to perform full range of problem-solving tasks - ability to define problems, collect data, establish facts and draw valid conclusions and effectively adapt to rapidly changing technology
• Excellent written and verbal communication
• Strong accounting, finance, or investment knowledge a plus
• Knowledge of SQL, mobile technology, web-based software is preferred
• Aggressive, competitive self-starter
• Excellent communications and interpersonal skills
• Passionate focus on client satisfaction
• Desire to operate in a fast-paced, entrepreneurial and fun environment

WHAT YOU WILL BRING

• Master's degree, or Bachelor's degree and 2 years of related experience, or high school degree and 4 years of related experience.
• Experince with Web-based Software. SQL. Mobile Technology
• 4 Years experience working with Clients and problem solving while providing solutions in a technical environment.
• 2-4 Years of experience and Strong knowledge of Fixed Income accounting for bonds, funding instruments, collateral, MBS, CLO, Swaps, etc

Illinois: The expected base salary for the position is between 65000 USD to 75000 USD.