Front of House Staff at ASM Global-SMG — Grand Rapids, MI

POSITION: Front of House Staff

DEPARTMENT: Front of House

REPORTS TO: Front of House Manager

FLSA STATUS: Non exempt, Hourly

LEGENDS GLOBAL

THE ROLE

Ensuring smooth operation of events, such as concerts, sporting events, and other public gatherings. Greeting and assisting guests, checking tickets and maintaining safe and enjoyable environment.

Essential Duties and Responsibilities

• Enthusiastically greet guests and provide event and venue information.
• Escort guests to their sections/seats, typically in low light settings.
• Enforce facility policies (i.e., no smoking, no re-entry) by monitoring stairs and sections.
• Proactively approach guests that may have a question, difficulty, or complaint.
• Creatively resolve guests' troubles up to the level where intervention by a supervisor is required.
• Identify and respond to emergencies by contacting a supervisor.
• Remain calm and direct guests to the designated area of safety in the event of an emergency.
• Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management.
• Other duties and unexpected needs as assigned by management.

QUALIFICATIONS

Education and/or Experience

• Must be 18 years of age or older.
• High school degree or equivalent is required.

Skills and Abilities

• Strong customer service skills.
• Experience in handling conflict in a friendly and effective manner.
• Ability to read and understand English.
• Effective communication skills.
• Ability to follow directions and effectively perform the work.
• Ability to stand for long periods of time during events.
• Ability to maneuver frequent flights of stairs.

WORKING CONDITIONS

Location: On Site Van Andel Arena, Devos Performance Hall, Devos Place, Acrisure Amphitheater, Amway Stadium

• Must be able to stand and walk for long periods at a time.
• Must be able to work outdoors.

PHYSICAL DEMANDS

NOTE: