Plan Manager-TPA at ALA Voya Retirement Insurance and Annuity Company — Phoenix, AZ

Job Description

Get to Know the Opportunity:

The Plan Manager manages all aspects of TPA sponsored plans, maintain and enhance relationships with existing clients, and help to contribute to increased profitability.

Please Note: This position allows remote work from home but will require travel to our Voya office as business requires. Candidates must be located within a 50-mile radius from your assigned office.

The Contributions You’ll Make:

• Services as primary customer contact for specific sponsored plans.
• Resolves service and communication issues through direct contact with sponsors, other customers and internal functional units (money in, money out, technical services).
• Participates in relationship management with plan sponsors and customers.
• Collaborates with sales, record keeping and operations staff to ensure plan alignment.
• Contributes to product development and process improvement efforts.
• Directly resolves complex service and communications issues with customers.
• Identifies and assists with plan retention opportunities, sponsors, distribution and TPAs.
• Other duties as assigned.

Minimum Knowledge & Experience:

• 3+ years of experience in financial services, operations, or a related field
• Strong organizational and multitasking skills with the ability to manage high-volume workloads
• Excellent written communication and comprehension skills
• Demonstrated ability to work independently and make decisions with minimal direction
• Experience handling client communications in a professional, service-oriented environment
• Basic proficiency in Excel and ability to navigate multiple systems

Preferred Knowledge & Experience:

• Bachelor’s degree in Business Administration or a related field, or equivalent work experience
• Experience in a high-volume, email-driven or operations-focused role
• Background in retirement services, TPAs, or plan administration
• Experience requiring independent prioritization and workflow management

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Compensation Pay Disclosure:

$56,220 - $70,280 USD

Be Well. Stay Well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Reasonable Accommodations

Misuse of Voya's name in fraud schemes