Manager - Retail Sportsbook at Hardrockdigital — Hollywood, FL

What are we building?

Hard Rock Digital is a team focused on becoming the best sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?

What's the position?

We are seeking a highly skilled and experienced manager to join our Retail sportsbook operations team. This position will be central to our daily operations and launches of future retail sportsbooks. This role demands strong knowledge of the sports betting industry, direct experience with retail sportsbook operations, and an understanding of the compliance landscape. You will be expected to elevate the Hard Rock Bet Sportsbook above and beyond the competition.

Reporting to the Director – Retail Sportsbook, this role will work alongside senior leaders, fostering relationships with the property sportsbook teams and collaborating across Sportsbook and the wider Hard Rock Bet business. This role will be based in Hollywood, Florida, and will require travel.

You will:

• Be a key contributor and leader in the day-to-day operations of the Retail team and future launches of retail sportsbooks throughout the country;
• Develop and implement Internal Controls and Standard Operating Procedures in accordance with regulation and compliance requirements;
• Facilitate effective partnerships between retail and online sportsbook operations, including new member sign-ups.
• Identify and implement continuous improvement opportunities across properties and within the Hard Rock Bet Retail Sportsbook team that improve the sportsbook experience for our customers;
• Facilitate appropriate communication among all relevant stakeholders;
• Exude composure in a crisis. There are going to be tough days. You need to be present, visible, decisive and collaborative.
• Actively live the Hard Rock Bet values of being fiercely focused, deeply curious and customer obsessed.