International Support Specialist at Columbia Bank — Lakewood, WA

About the Role

An International Support Specialist provides customer service and internal employee service pertaining to foreign exchange, foreign wire transfers, and hedging contracts.

• Responsible for generating daily and monthly reports for the foreign exchange portfolio, monitor metrics and measure performance. Additionally, work with portfolio FX Traders to resolve any resulting issues or discrepancies.
• Responsible for back-office functionalities of FX platform, such as settlements, confirmations, reconciliations, customer inquiries, new customer onboarding, and other affiliated systems.
• Input and manage daily foreign exchange rates into online banking platform.
• Responsible for dedicated FX portal including demonstrations for new and prospective customers, maintenance, onboarding, and customer service.
• Process outgoing and incoming foreign wire payments.
• Responsible for timely resolution related to client inquiries, transaction activity issues, and wire investigations.
• Process daily journal entries and monthly eCertifications of Nostro, general ledgers, and miscellaneous accounts.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About You:

• High school diploma or GED (preferred)
• 1-3 years — Work experience in banking or Operations, preferably Foreign Exchange Operations. (Required)
• Strong knowledge of banking and/or international products and services.
• Excellent phone and customer service skills.
• Excellent interpersonal skills.
• Well organized and accurate (strong attention to detail).
• Ability to work under pressure and under tight timelines.
• Basic PC skills, including Microsoft Office suite, SWIFT, Foreign Exchange platforms.

Travel Requirements

• Occasional

The pay range for this role is $20.22 - $33.69.

5210 74th Street W Lakewood WA 98499 Our Benefits:

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