Customer Account Support Consultant at 10 Badger Meter, Inc. — Milwaukee, WI

When you join us, you'll find:

• Purpose-driven work that makes a real difference in communities around the globe.
• Career growth and development opportunities designed to help you achieve your potential.
• A supportive, inclusive culture where collaboration and creativity thrive.

What You Will Contribute:

The Account Support Consultant serves as the primary and dedicated support for a portfolio of Platinum-tier customers. This role ensures accurate order and quote management, timely issue resolution and consistent delivery against service level commitments.

Job Duties:

• Manage accurate quote & order creation and order entry using manufacturing configurator systems
• Provide real-time pricing and product information via phone and email
• Confirm technical specifications, configurations, and order details with customers prior to release
• Maintain working knowledge of new and existing products, configurations and pricing structures
• Resolve order, pricing and service issues promptly in accordance with established SLAs
• Coordinate with internal teams, sales, operations, manufacturing, finance etc. to ensure timely and accurate resolutions
• Other duties as assigned

Education and Experience:

• High school degree/GED required, Bachelor's degree preferred
• 3+ years of related customer account support experience

Qualifications

• Experience supporting internal and external customers such as sales or customer service required
• Proficiency with Microsoft Office Software required
• Knowledge of manufacturing, distribution, or water/wastewater industry preferred

Competencies:

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Working Conditions:

• Work is performed in an office environment and requires the ability to operate standard office equipment
• Requires prolonged periods of talking/listening
• Work is performed in close proximity to others
• Must be able to sit for prolonged periods of time.

• Competitive Pay
• Annual Bonus
• Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• 15 days Paid Time Off + 11 Paid Holidays
• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
• Educational Assistance – Tuition Reimbursement up to $5,250
• Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options

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