Client Experience Specialist at Alliance Animal Health — Nashua, NH

Greet and welcome clients and patients personally by name, answer their questions, and triage concerns.

Observe signs of fear, anxiety, and stress in animal patients and offer solutions to promote a fear-free experience.

Answer incoming calls, emails, and text messages with solutions to client’s questions and concerns about their pet(s). Recognize and triage medical concerns so urgent needs are addressed in a timely manner.

Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes.

We’re looking for:

• A minimum 1 year of veterinary industry experience required
• Compassionate, calm, team player, multi-tasker, and strong communicator
• Highly organized and possesses computer skills
• Excellent reading/comprehension/legible writing skills
• Self-starter with the desire to continue to advance your knowledge and skillset.

Job Type: Part-time

Pay Range: $17-$20/hour

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.