Slot Attendant at Boyd Gaming — Norfolk, VA

Provide customer service by enrolling new members and servicing existing members. Assist guests by paying and/or verifying Jackpot winnings in a timely manner, as well as with accounts, point redemption, promotion entries, and any other questions to ensure favorable gaming experience.

• Accurately complete written department forms to document cash transactions, jackpot payouts, and money handling.
• Respond to service calls including hand pays, jackpots, machine errors and guest inquiries.
• Verify and process jackpots in accordance with gaming regulations and internal policies.
• Perform light troubleshooting and minor repairs on malfunctioning machines.
• Represent the company in a friendly and courteous manner by providing information regarding club details: enrollment, membership procedures, prizes and advantages.
• Possess thorough knowledge of computerized player tracking system.
• Enroll guests in players club using computerized system; issue original and duplicate membership cards, and make necessary changes to account with proper identification.
• Assist with and have complete knowledge of all special events and promotional activities.
• Issue complimentary services consistent with company policy.
• Maintain adequate inventory levels of supplies, prizes, and other promotional items.
• Maintain secure key controls at all times.
• Miscellaneous duties as assigned or as needed.
• Must be at least 21 years of age.
• High School Diploma or equivalent.
• Strong customer service and interpersonal skills.
• Working knowledge of computers and player tracking system.
• Ability to use a handheld radio and microphone.
• Strong written and verbal skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.