Service Advisor - AutoPark Honda at Auto Park Imports, LLC — Cary, NC

AutoPark Honda has an outstanding opportunity for a Service Advisor to join their team and the Holman family!

Job Duties:

• Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires
• Performs opening and closing responsibilities
• Schedules appointments, answers phones and collects funds for services performed
• Predicts the time needed for completion and stays in constant communication with the customer during the repair process
• Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
• Sell needed maintenance services and related parts to customers
• Identify customer requests
• Conduct a complete vehicle walk around
• Present multi-point inspection results to customers
• Recommend needed maintenance services and related parts
• Conduct a detailed active delivery of each vehicle
• Make appropriate prospecting and follow-up contacts with owners
• Provide outstanding customer service in accordance with dealership policies
• Write complete, accurate repair orders in accordance with dealership and manufacturer policies
• Provides estimated cost analysis of automotive repairs and routine maintenance.
• Provide in-depth information on original equipment manufacturer (OEM) part options
• Perform all other duties and special projects as assigned.

Education and/or Training:

• High school diploma or general education degree (GED)
• Intermediate skills in CDK or Reynolds and Reynolds software

Relevant Work Experience:

• 1 year experience working in a service advisor or express service advisor capacity

#LI-JV1

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty

Benefits

Regular Full-Time

Temporary or Part-Time

Artificial Intelligence Statement

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)