Store Manager - Zales - Mall at Rockingham Park at Sterling Inc — Zales - Mall At Rockingham P - Salem, NH

STORE MANAGER

Title: Store Manager

Reports To: District Manager

Position Summary:

Vision and Purpose:

Customer Obsession:

Critical Thinking & Innovative Action:

Employee Experience:

Diversity, Equity and Inclusion:

Performance Excellence:

• Performs additional duties and projects as assigned.
• Consistent regular scheduled attendance is considered an essential function of this job.

Work Schedule

• During non-peak periods, managers should aim for a five-day, 40-hour work week.
• Schedule based on the right time to effectively run your business.
• A combination of both opening and closing shifts should be scheduled throughout the week, keeping in mind:
• Operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.

Position Qualifications:

• Education Required:  Minimum of 2 years of college preferred
• Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Preference will be given to candidates with specialty retail or jewelry experience
• Years of Job-Related Experience Required:  at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Preference will be given to candidates with specialty retail or jewelry experience.
• Preference will be given to candidates that are Diamond Council of America (DCA) certified.
• Technical/Other Skills Required: Advanced Communication skillset, both written and verbal.
• Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
• Strong interpersonal skills to build effective employee and customer relationships.
• Advanced presentation skills to provide effective team member training and excellent customer presentations.
• Strong problem solving and conflict management skills to support internal and external customers.
• Ability to present themselves in a professional manner while communicating via email, social media, video conference, telephonic and text.
• Ability to plan and organize tasks to meet deadlines and expectations.
• Ability to work independently without immediate supervision.
• Ability to effectively set priorities, develop a plan to meet goals and expectations and to effectively delegate to others for the success of the team.
• Ability to understand and thoroughly explain detailed information.
• Reliable and dependable.

Physical Demands: