Customer Care Consultant Portal Support (Hybrid) at 100000 Motorola Solutions, Inc. — Schaumburg, IL
Full job description
Company Overview
Department Overview
Safety and security are at the heart of everything we do at Motorola Solutions. Our team supports the safety and security ecosystem by ensuring our tools, platforms, and customer channels remain seamless and highly accessible. We provide managed and support services with an "always-on" rigor to connect those in need with those who can help, standing side by side with our customers in the moments that matter.
Job Description
Join a collaborative, human-centric team focused on empowering our global partners. As a Customer Care Consultant, you will navigate our portal ecosystem to resolve multi-channel requests while fostering trust and partnership. We believe that everything starts with our people, and this role offers the opportunity to drive meaningful operational performance while expanding your professional potential.
Key Responsibilities:
System Troubleshooting & Resolution
- Troubleshoot and resolve customer system and access issues through multiple channels including phone support, active chat support, and Salesforce Case Management
- Analyze and resolve moderately complex system discrepancies to deliver customer-focused solutions
- Perform routine technical user setups and manage application accessibility across platforms
Cross-Functional Collaboration
- Network with internal business partners to coordinate fast, accurate issue resolution
- Multi-task efficiently between system tools during live customer interactions to optimize the resolution pathway
- Recommend continuous workflow and process improvements within the local service group
Job Requirements:
Technical Expertise
- Salesforce Service Cloud to navigate and manage ticket lifecycles from intake to resolution
- Multi-Application Management to quickly observe, oversee, and analyze technical datasets concurrently
- Technical Troubleshooting to dissect complex user access errors and platform malfunctions
Professional Experience
- Strong follow-through and ownership to see issues through to successful customer completion
- Adaptability and comfort navigating rapid changes in system architectures or process documentation
- Excellent communication to clearly outline technical workflows to non-technical business users
Target Base Salary Range: $40,000-$43,000
#LI-DB1
#LI-Hybrid
Basic Requirements
- High School diploma or equivalent
- 2+ years of customer service experience or a Bachelor's Degree in related field of study
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Under 10% Relocation Provided
None Position Type
New Grad Referral Payment Plan
Yes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement