Call Center - Customer Service Agent (On-Site) at Renuity — Madison, WI

# Call Center Agent – Customer Service

• Full-Time or Part-Time • Nights & Weekends • Shift Time: 1pm–9pm

Saturday & Sunday availability preferred

• Pay: $17.50/hr + Uncapped Bonuses

Average earnings: $50,000–$70,000+/year

Kickstart Your Career – No Experience Required!

Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths—part of the national Renuity family—is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.

Mad City is one of the Midwest’s most trusted home remodeling brands, powered by Renuity’s nationwide network of top-tier renovation companies. Together, we’re transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there’s never been a better time to join.

About the Role

As a Call Center Agent on the Customer Service Team, you’ll support the lead generation and sales teams by processing submitted leads — verifying homeowner information, confirming homeowner and advisor availability, validating product qualifications, and gauging homeowner interest. You’ll work with customers and employees across all Mad City markets and help assist them with starting their home improvement process.

In this position, you will:

• Manage all appointments generated through face-to-face sources and enter them into the CRM
• Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction
• Handle inbound calls from promoters and place outbound calls to reach unverified leads
• Participate in regular department contests and achieve both personal and team goals

Key Qualifications

• No call center experience? No problem. If you bring the drive, we’ll teach you the skills.

We’re looking for:

• Strong communication skills and an outgoing personality
• Motivated, competitive, goal-driven energy
• Professional presence and a team-first mindset
• Reliability and consistency in attendance and performance
• Ability to multitask, prioritize, and stay organized
• Comfort navigating technology and computer applications

What We Offer

• Uncapped earning potential – most agents earn between $50k–$70k/year
• Rapid advancement – many team members move up within 6 months
• Brand-new expanded call center workspace
• Multiple shift options (assigned based on business needs)
• Call center operating hours: 8am–9pm, 7 days a week

Benefits & Perks

• Medical, dental, vision, life, and disability insurance
• Paid parental leave
• 401(k) retirement savings program
• Generous PTO + paid holidays
• Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths