Loyalty Analysist Supervisor at AccorHotel — Scottsdale, AZ

Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

• Develop and maintain strong guest relationships to ensure guest loyalty.
• Develop and maintain contacts and professional working relationships with counter parts in other Fairmont properties, the Scottsdale community and hospitality service providers in our area.
• Audit Loyalty reports daily to ensure compliance with the loyalty program
• Reconcile guest departures with points that have been posted, making corrections and adjustments as needed
• Credit guest points, ensure accuracy of folios
• Coordinate with Sales and Conference Services about Meeting Planner Points
• Train all new hires on Loyalty Program
• Send out any pertinent information for loyalty program to all impacted departments
• Coordinate with F&B to ensure ALL Limitless Dining Points are accurate
• Create loyalty accounts for all new users and maintain user logins
• Verifying points that were manually posted
• Pre-Arrival communication with higher tier loyalty guests
• Purchase orders and inventory count for loyalty amenities
• Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times.
• Directly influences the future effectiveness of the hotel through involvement in training & motivation of Concierge and Front Desk teams.
• Maintaining communication of up to date, accurate information between guests, staff, management and our business partners on a consistent basis.
• Lead by example by providing exceptional guest service with a passion to continually exceed expectations and anticipate guest needs.
• Strong and effective written and verbal communication with all other departments, highlighting guest requirements to ensure the proper level of service is delivered at all times.
• Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable about all safety and emergency procedures.
• Assisting with all other Front Office areas, including covering leadership shifts in other Front Office departments as needed
• Performs any and all other tasks which are assigned by management.
• Proven leadership skills which support an environment of colleague development, interdepartmental teamwork and a passion for unequalled customer service.
• A minimum of two years Front Office experience ideally with previous five diamond experience.
• Self-motivated, resourceful, highly organized, extremely detailed, calm under pressure, effective at multi-tasking, prioritizing, follow up, thinking on the run, problem solving, accountability and the proven ability to work well under pressure.
• Well versed in reporting and analyzing data
• Proficient in Microsoft Excel
• Excellent communication skills including written, verbal, body language, facial expressions, telephone and interpersonal and leadership skills.
• Strong knowledge and understanding of Scottsdale and all it has to offer during all seasons is required.
• A Post-Secondary Degree or Diploma in Hospitality from a recognized institute is preferred.
• Fluency in a second language is an asset
• A seasoned professional, with exceptional presentation and a mature demeanor.
• Previously demonstrated the commitment to exceeding guests' expectations at all times.

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Proof of eligibility to work in the United States is required.

Your team and working environment:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?