Maersk Logistics & Services USA Inc. · USA, MD

Operations Support at Maersk Logistics & Services USA Inc. — USA, MD

Full-timeUSA, MD$21–$22/hourPosted 2026-07-14Apply on Workday
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Full job description

***We are seeking an Operations Support Joppatowne***

JOB SUMMARY:

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

Essential Functions:

  • Answer incoming calls and provide excellent customer service to all callers
  • Monitor and respond to customer inquiries received through email
  • Make outgoing calls to follow-up on shipment status, resolve issues, and update customers
  • Track, trace, enter, and update shipments
  • Data Entry
  • Assist and support Pilot stations and cartage agents
  • Master outside customer applications
  • Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention
  • Perform other duties as assigned

SKILLS/COMPETENCIES:

  • Excellent oral and written communication and problem-solving skills
  • Technological aptitude using the internet and online tools
  • Ability to multitask
  • Excellent organizational skills with emphasis on detail

Company Benefits:

  • Medical
  • Dental
  • Vision
  • 401k + Company Match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible Work Schedules (when possible)
  • And more!

Pay Range:

$21.00 - $22.00 per hour

#INDEED