Simpson Strong-Tie Company Inc. · Riverside, CA

Associate Technical Support Representative at Simpson Strong-Tie Company Inc. — Riverside, CA

Full-timeRiverside, CA$25.34–$31.68/hourPosted 2026-07-15Apply on Workday
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Full job description

YOU

As an Associate Technical Support Representative, you provide technical assistance for the Engineering department and testing laboratory across all product lines. Communicate technical information about products and features to external customers as well as internal departments.

WHAT YOU’LL BE DOING (% of Time)

Front line of customer service technical support on all Simpson Strong-Tie products, software, and services to internal (e.g., outside sales, inside sales, etc.) and external customers (e.g., engineers, architects, building officials, and contractors) through speaking directly to customers via the Engineering Phone Queue. (45%)

Researching solutions to customer inquiries by exploring test database, existing literature pieces, SalesForce and other internal discussion boards on related topics. (30%)

Provide technical customer support and information on all Simpson products, software, and services to internal and external customers from inquiries from the website through written communications (e.g., email). (15%)

Assist Simpson Engineers with test reports, technical letters, custom hanger designs. (5%)

Assist in special projects as assigned by the Engineering Manager. (5%)

DESIRED SKILLS AND EXPERIENCE

Minimum Requirements

  • High school diploma or GED required.
  • 2 years of experience Microsoft applications including Word, Excel, Outlook.
  • Ability to Interpret and understand structural drawings and drafting standards.
  • Communication: Ability to read, interpret and write documents such as emails, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees across all departments in the organization.
  • Learning: Ability to quickly learn new processes and procedures.
  • Mathematics: Ability to apply concepts or basic algebra, trigonometry, and geometry. Ability to compute rate, ratio, and percent. Draw and interpret charts and graphs.
  • Computer Skills: Proficient in computer data input using Microsoft Windows, Word, Excel, and Access. Knowledge of Smartsheets or similar programs with the ability to learn new programs as needed.
  • Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

Preferred Requirements

  • Associate or bachelor’s degree preferred.
  • 2 years of related experience and/or training- Experience in residential construction or familiarity with the industry preferred.
  • Sales Force, Smartsheets and Simpson Strong-Tie software and applications are a plus.

PHYSICAL REQUIREMENTS

WORK ENVIRONMENT

TRAVEL REQUIRED

This job does not require travel.

WORK STATUS & LOCATION

This full-time, non-exempt position is located in Riverside, CA.

RELOCATION

Pay

$25.34 - $31.68 / Hour

REWARDS AT SIMPSON STRONG-TIE

  • Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
  • Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

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