100000 Motorola Solutions, Inc. · Remote

Customer Success Manager (San Diego/LA Remote) at 100000 Motorola Solutions, Inc.

Full-timeRemote$120,000–$120,000/yearPosted 2026-07-23Apply on Workday
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Full job description

## Company Overview

Department Overview

Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention. Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts. Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators.

Job Description

We are seeking a highly motivated and experienced Customer Success Manager to drive customer satisfaction, retention, and engagement. In this role, you will engage with customers post-sale, ensuring user adoption and the achievement of critical goals through a proactive Customer Success Plan. You will act as a trusted advisor and strategic partner, building strong, long-term relationships with target accounts to foster customer loyalty and success.

Responsibilities

  • Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention.
  • Build trusted advisor relationships with customers, establishing yourself as a strategic partner.
  • Collaborate with customers to define goals, set key performance indicators, and track progress.
  • Develop a deep understanding of the Noggin enterprise software platform to assist clients in driving additional value.
  • Leverage CRM tools (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero) to monitor and manage customer engagement.

Qualifications

  • 4+ years of experience in customer advocacy, sales, engineering, or project management.
  • Proficiency in CRM software and Customer Success platforms.
  • Experience with B2B congratulable SaaS platforms
  • Ability to obtain necessary background clearance as required by customers.
  • Strong communication and relationship-building skills, with a customer-focused mindset.

Target Base Salary Range: $120,000 USD - $135,000 USD

Note: Candidate must be located in the San Diego and /or LA Metropolitan area.

#LI-MP2 #LI-REMOTE

Basic Requirements

  • Bachelors degree with 4+ years of experience in customer advocacy, sales, engineering, and/or project management.
  • AND 3+ years experience with a CRM software
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement