Manager, GTM - Field Readiness at ServiceNow — West Palm Beach, FL

What you get to do in this role:

• Define and execution program plans with cross-functional GTM teams to ensure commercial & operational readiness for launch.
• Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch
• Ensuring comprehensive planning including post sale readiness
• Define & manage KPI’s (leading, lagging indicators) across product lifecycle
• Accountable for identifying and driving action plans cross-functionally to improve KPI’s
• Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects
• Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives
• Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality
• Lead NPI launches, refining & optimizing processes
• Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
• Deliver progress updates to stakeholders and leadership
• Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience in product release management and launching SaaS offers
• Strong program/project management skills & strong facilitation skills
• Leading diverse, high performing matrixed teams
• Highly analytical, fact driven, and process orientated mindset
• Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
• Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
• Well-versed in SaaS business processes and customer lifecycle.
• Ability to challenge the status quo and develop mindshare to drive towards a common goal
• Combination of strong intellect, exceptional active listening skills, and creative problem solving skills
• Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences

JV20

Work Personas

Equal Opportunity Employer

Accommodations

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