Field Service Technician at Wabtec — Norcross, GA

The Field Service Technician will be responsible for installing, maintaining, and troubleshooting railroad diagnostic and monitoring systems across North America.

What will your typical day look like?

Field Technician Duties and Responsibilities:

• Attention to detail while in the field to spot mechanical defects
• Ability to use Electronics Test Equipment (Multimeter, RJ45 Cable Tester, Oscilloscope)
• Computer Skills (Word, Excel, PowerPoint)
• Can create instructions documentation
• Strong customer service skills while on the phone / onsite
• Able to use some common mechanical tools (Wrenches, drill, and heavy-duty tools)
• Has the Ability to lift 50 lbs. in the field.
• Excellent Communication (Verbal and Written)
• Installation and Maintenance (Installing, configuring, and maintaining equipment onsite).
• Site Monitoring and reporting of mechanical failures of the system component.
• Diagnosing and resolving technical issues for all Machine Vision equipment in the Field.
• Keeping records of service calls (Jira Tickets), installations, and Maintenance Service repairs.
• Diagnosed and solved problems efficiently while on-site/ remote support
• Troubleshot and repaired mechanical and electrical components.
• Training the customers on the proper use and maintenance of equipment.
• Performing Annual Maintenance Calibration (KinetiX Machine Vision Systems)
• Follow the railroad industry regulations and safety protocol while working on-site.
• Performing routine inspections and preventive maintenance
• Minimum of 65% of travel requirement (international and domestic)

What do we want to know about you?

Education Requirement:

• High School Diploma (Electrical and Mechanical with minimum of 2 - 3 years of working experience in the field) OR
• Associate/bachelor’s degree (Electrical and Mechanical with 3 to 7 years of working experience in the field)

What do we want to know about you?

• High School Diploma or Associate’s/Bachelor’s degree in Electrical and/or Mechanical disciplines with minimum of 2 - 3 years of relevant field experience.

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Our job titles may span more than one career level. The salary rate for this role is currently $62100-85300 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible.

Who are we?