Guest Relations Agent at Westgate Resorts — Kissimmee, FL

Ready to be the welcoming heartbeat of our resort? Join us and help create unforgettable guest experiences!

Join our hospitality team as the go-to support for guest experience at our resort. In this customer-focused role, you’ll respond to guest inquiries, coordinate services such as luggage and transportation, and collaborate with front desk and resort departments to ensure a seamless arrival and departure experience.

As a Guest Relations Agent, you will:

• Respond promptly to guest inquiries, requests, and concerns.
• Coordinate and assign bell services for luggage, room changes, and deliveries.
• Communicate effectively with team members and departments to ensure smooth operations.
• Oversee luggage handling, storage, and security procedures.
• Manage transportation requests and support VIP and special guest services.
• Act as a liaison between guests and resort departments to enhance the guest experience.
• Monitor workflow during peak check-in and check-out periods.
• Maintain knowledge of resort amenities, policies, and local attractions to assist guests.
• Serve as a lobby ambassador to ensure a welcoming and efficient arrival and departure experience.
• Perform other duties as assigned.

What You Will Bring:

• PM Schedule Requirement — The primary shift we are hiring for is 2:30 PM–11:00 PM, including mandatory weekends and holidays.
• Stand for long periods of time.
• On many occasions, must be able to withstand prolonged exposure to sunlight.
• Strong communication skills (verbal & written) for guest interactions and team coordination.
• Multitasking & organizational abilities to assign bell staff efficiently while handling guest requests.
• Problem-solving skills to address guest concerns or logistical challenges.
• Flexible schedule, including weekends, holidays, and evenings.
• Basic Microsoft Office and computer knowledge.
• Valid Florida Driver License: able to drive a golf cart vehicle and up to a 15-passenger van following safety guidelines.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact