Senior Manager, Account Management at Frontcareers — Chicago, IL

We’re looking for a Senior Manager, Account Management to lead and scale our Account Management team. This leader will own existing customer expansion, renewals, and overall account health across a portfolio of high-value customers.

You’ll be responsible for building a high-performing team, refining our post-sales strategy, and partnering cross-functionally to deliver a best-in-class customer experience. This role is both strategic and hands-on, ideal for someone who thrives in a fast-paced, high-growth environment.

What will you be doing?

• You will help to develop the future structure of our Existing Business team as we introduce Account Teams, made up of Account Managers partnered with Customer Success Managers.
• Lead a high-performing AM team — Develop and coach a team of Account Managers who are passionate about customer outcomes and business growth.
• Drive customer expansion — Coach AMs to map their account books and identify opportunities, then develop strategies to mature them into customer expansion.
• Establish AM fundamentals — Partner with the CRO and VP of Customer Success to define team KPIs, roles and responsibilities, success metrics, and operating rhythms.
• Collaborate cross-functionally — Work closely with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences.
• Own customer outcomes — Take accountability for renewal, expansion, customer satisfaction, and ensuring commercial success across the team.

What skills and experience do you need?

• 4-6 years experience leading Account Management, Sales, or Renewals teams in SaaS.
• Proven experience developing and leading AM functions — You've been an early AM leader before and know what good looks like from the ground up.
• Experience leading a team focused on AM motions — You have clear experience with commercial tasks such as Enterprise level renewal negotiation, upselling, cross-selling, and handling customer escalations.
• Strong coaching and people leadership skills — You know how to develop talent, deliver feedback, and create a culture of accountability and growth.
• Strategic and execution-oriented — You can think big picture while rolling up your sleeves to build processes, run customer calls, and get things done.
• Data-driven mindset — You use metrics and customer insights to guide decisions, identify trends, and demonstrate impact.
• Excellent collaboration skills — You've successfully partnered with Sales, Product, and CS teams to drive shared outcomes.

Nice to Have

• Experience with support or CX platforms.
• Familiarity with usage-based or product-led growth models.
• Background working with mid-market and enterprise customers.

What we offer

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Paid parental leave
• Flexible time off policy
• Flexibility to work from home Monday and Friday, unless posted as a fully remote role
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!