Manager, Digital User Experience (Infrastructure) at Availity — Remote

Reporting to the Senior Manager of User Services, the Manager of Digital User Experience provides direction and leadership to the Digital User Experience team, responsible for the delivery and operational stability of Availity’s corporate endpoint platforms and applications.

This position plays a key role in driving operational excellence to enhance the associate experience. Champions process improvements, build relationships with key stakeholders, develops, manages, and motivates staff to perform at their highest potential. This leader will solve business problems through digital transformation, create and manage multiple projects within and across teams, and implement new technologies while incorporating DevOps, cloud, and agile approaches. Participates in overall business planning, bringing current knowledge and future vision of technology to meet Availity’s business needs.

Location: Remote, US

Role qualifications:

• Bachelor’s degree in information technology or equivalent work experience; 7+ years management experience in Cloud Infrastructure, endpoint management, and platform management. 5+ years of experience supporting end-user infrastructure or applications.
• Solid knowledge and understanding of cloud-based systems (M365 and AWS), security requirements, and digital workplace technologies. Must be proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Teams, OneNote, SharePoint, OneDrive, and Outlook).
• Working knowledge of enterprise networking concepts (TCP/IP, DNS, DHCP, VPN, Wireless, QoS and cloud connectivity).
• Demonstrated ability to lead multiple projects and priorities in a fast-paced environment.
• Excellent written, verbal and executive-level communication skills.
• Skilled in managing team dynamics and mentoring/coaching others. Ability to lead and persuade others in a fast-moving environment with frequently changing priorities and assignments.
• Working knowledge of ITIL best practices and Continual Service Improvement (CSI) experience. Demonstrated expertise with Service Management and Agile platforms, preferably ServiceNow and Atlassian.
• Strong business acumen, with proven ability to balance costs, risks and outcomes.
• Experience managing KPIs, SLAs and metrics driven reporting.

Preferred Qualifications:

• Certifications: Microsoft 365 Administrator Expert (MS-102), Azure Administrator Associate (AZ-104), Endpoint Administrator Associate (MD-102), Teams Administrator Associate (MS-700), Cybersecurity Architect Expert (SC-100), ITIL 4 Foundation, CompTIA Network+ or CCNA.
• Experience operating in a highly regulated environment, scoping solutions that meet frameworks and regulations such as HITRUST and HIPAA.
• Experience managing in an Agile environment utilizing Jira for work organization and completion.
• Proficiency with automation, DevOps, and scripting.

What you will be doing:

Lead the Team:

• Set the vision, mission and culture for the Digital User Experience team, aligned to Availity’s business goals.
• Hire, coach and develop high-performing engineers.
• Establish clear performance expectations and provide timely, meaningful feedback.

Own the Technology:

• Oversee architecture, engineering and support for:
• Modern Desktop (Windows, macOS, Virtual Desktops: Azure Virtual Desktops (AVD) and AWS Workspaces – Linux and Windows OS)
• Microsoft 365, Exchange, SharePoint, OneDrive, Teams, and Copilot
• Teams Voice and collaboration services
• Microsoft (Intune), Apple (Jamf) and endpoint management
• Azure, Entra ID, Conditional Access, and Group Policy
• SaaS and application support
• Automation and scripting

Drive Strategy & Innovation:

• Bring current and emerging endpoint technology trends into planning and decision-making.
• Partner with business leaders to shape long-term strategy and roadmap.
• Identify opportunities to modernize, automate, and reduce technical debt.

Deliver Projects:

• Lead medium-to-large initiatives with clear plans, milestones, and measurable outcomes.
• Deliver business value on time and within budget.

Manage Operations:

• Build and maintain service levels, KPIs, and dashboards for Infra and business consumption.
• Review ticket and service request trends to identify process improvements.
• Ensure adherence to ITIL best practices and continual service improvement.

Manage Budget & Vendors:

• Drive cost optimization efforts.
• Build vendor relationships, negotiate contracts, and manage software licensing.

Communicate Effectively:

• Provide proactive, company-wide communication on platform issues, changes, and improvements.
• Build strong partnerships with key departments and leaders.

Ensure Quality & Compliance:

• Review the quality of deliverables to ensure business objectives are met.
• Comply with ethical, legal, and regulatory requirements (e.g., HITRUST, HIPAA).

Availity culture and benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

Interview process:

• Recruiter resume review
• Manager resume review
• Recruiter video interview
• Manager video interview
• Panel video interview
• Senior Leadership video interview

Video Camera Usage:

Disclaimers: