VIP Host- HOB Anaheim at HOB Entertainment, LLC — Anaheim, CA

Job Summary:

WHO ARE WE?

WHAT THIS ROLE WILL DO

• Sell VIP Upgrades, Premium Seats, Priority Entry & various premium upgrade products & experiences to General Admission concert patrons on nights of shows.
• VIP Hosts will handle the sale from pitch, payment processing, to experience fulfillment.
• Check In, Escort, and Assist VIP Clientele throughout their venue visit ensuring all clients have a VIP Experience. Anticipate VIP Client needs to ensure guest satisfaction.
• Give proper recognition to Foundation Members, Live Nation Executives and VIP clients to instill appreciation for their membership and patronage.
• Build strong relationships with Foundation Room members and VIP clients.
• Utilize and Develop CRM Program for House of Blues VIP Clientele
• Coordinate operations on night of shows with Ops Director, servers, and security to ensure premium experiences are delivered.
• Execute nightly VIP setup to include Check In, VIP seating areas, VIP table top personalization and VIP area signage as needed
• Maintain articulate vocabulary with the ability to adapt and socialize with current audience.
• Maintain exemplary and professional grooming standards.
• Required to occasionally work Special Events that are scheduled throughout the venue

WHAT THIS PERSON WILL BRING

Required:

• High School Diploma or equivalent
• Working knowledge of high-end restaurant operations and/or VIP Night club operations and high-end guest relations
• Problem solving skills
• Experience in selling to high-end, VIP clients
• Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills
• Ability to diffuse possibly volatile situations with tact and diplomacy
• Must have a flexible schedule

Physical Demands/Working Environment:

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

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$16.90 USD - $20.00 USD Hourly** Pay is based on a number of factors including market location, qualifications, skills, and experience.