Senior UX Researcher, Human Care at Oura — Hybrid - San Francisco, CA

We are looking for a Senior UX Researcher to join our Design Research team, embedded in the Human Care mission. Human Care is where Oura expands beyond tracking into territory with real clinical stakes — products that help members understand and act on their health, connect to care when they need it, and generate evidence that Oura can drive meaningful outcomes.

In this role, you will represent the voice of the user for a mission that sits at the intersection of consumer experience and healthcare. You'll uncover the deep user insights that shape how we build — partnering closely with product managers, designers, and clinical scientists to ensure we're solving the right problems in the right ways with deep appreciation for the nuance and care our members require.

This is a hybrid-remote role, with the expectation to work from our San Francisco offices at least half-time.

What You’ll Do

• Lead user research for the software team connecting members to healthcare partners. Plan, conduct, and analyze a range of user research studies, including ethnographic studies, contextual inquiries, user interviews, surveys, and diary studies to gather both qualitative and quantitative data.
• Bring clinical and regulatory context into product decisions — understanding how FDA-regulated features, HIPAA consent flows, and EHR integrations shape what's possible and what's appropriate for members.
• Develop research-backed frameworks for how Oura surfaces clinical-grade data (biomarkers, lab results, risk signals) to consumer audiences in a way that's clear, actionable, and emotionally resonant — not alarming.
• Partner with the clinical and health science teams to ensure research bridges behavioral and physiological insight — understanding not just what users do but what health context drives those behaviors.
• Build and maintain a longitudinal view of our members from the lens of connected care— their motivations, anxieties, health literacy, and relationship with clinical care — that informs roadmap prioritization.

What You Likely Have

• Experience: 5+ years of professional UX research experience, with meaningful work at the intersection of consumer product and healthcare, digital health, or clinical technology.
• Research Expertise: Demonstrated ability to research complex, high-stakes experiences — medical devices, clinical software, diagnostic tools, telehealth, or patient-facing health apps — where decisions have real consequences.
• Technical Acumen: Deep understanding of health literacy variation across populations and how to design research that accounts for members ranging from highly health-engaged to newly diagnosed to clinical-care-avoidant.
• Domain Awareness: Experience navigating regulated or compliance-sensitive environments (HIPAA, FDA, IRB) and understanding how those constraints shape research design and product decisions.
• Problem-Solving: Strong point of view on how to make clinical data legible and meaningful to non-clinical audiences — you've wrestled with the problem of surfacing biomarkers, risk indicators, or diagnostic signals without inducing unnecessary anxiety or oversimplification.
• Collaboration: Proven experience working in cross-functional teams including PMs, clinicians, designers, data scientists, and commercial teams. You know how to translate research into the language each stakeholder acts on.
• Can-do attitude: You can operate independently across multiple concurrent workstreams, prioritize ruthlessly, and build a research program that is respected..

Bonus Points

• Experience researching connected care or care coordination products — understanding how data moves between patients, wearables, and clinical workflows, and where friction emerges in that loop.
• Familiarity with metabolic health, GLP-1 medications, or cardiometabolic care pathways as a research subject area.
• Prior work with B2B healthcare products — enterprise dashboards, clinical decision support, payer or health system tools — where the research audience includes clinical administrators, researchers, or care teams in addition to end users.

• Region 1: $172,550 - $203,000

We are not considering candidates residing in the following states: Alaska (AK), Arkansas (AR), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), Oklahoma (OK), Rhode Island (RI), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)