Spa Receptionist at Westgate Resorts — Orlando, FL

The Spa Receptionist serves as the first point of contact for guests, providing a warm and welcoming experience. This role is responsible for managing front desk operations, scheduling appointments, processing payments, and ensuring smooth communication between guests and service providers. The Spa Receptionist supports the overall guest experience by maintaining a clean, organized, and calming reception area.

• Greet guests promptly and warmly as they arrive.
• Recommend and advise a variety of salon packages and spa treatments.
• Answer phone calls, respond to inquiries, and provide information about spa services, pricing, and availability.
• Maintain a clean and inviting lobby and reception area.
• Manage daily opening and closing procedures for the front desk according to Standard Operating Procedures.
• Accurately book, change, and cancel spa appointments.
• Maintain a Spa Desk Bank.
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions, and/or discounts available..
• Handle guests' questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a positive attitude and contribute toward a quality work environment.
• Communicate to management all occurrences involving staff or guests in the spa that require attention.
• Ensure confidentiality of guest information and uphold all spa policies.

• Must be detail-oriented and have the ability to multitask.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Must possess basic math and money handling skills.
• Enjoy working with people and have a friendly, outgoing personality.
• Excellent communication, listening, and computer skills
• Must be a team player.

Why Westgate?

• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Wellness Programs to Support Your Well-Being
• Tuition Assistance to Help You Grow Your Career
• Employee Assistance Program (EAP) – Support When You Need It Most
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact