Customer Service Representative (Career Opportunities) at Destination Pet LLC

As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital.We’re currently sniffing out our next Customer Service Representative at Town and Country Veterinary Hospital

At Town and Country, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient.

🎁 Perks & Pay:

Full Time health benefits, 401K and Discounted Pet Insurance

Pay starts at $16.00 - $17.00/hour DOE + tips

Reporting To:

General Manager

🐾 What You Bring to the Table:

• Previous experience in a client service role (veterinary or healthcare preferred)
• Exceptional communication, interpersonal, and organizational skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Proficiency with computers and, ideally, practice management software
• A professional appearance and demeanor, with genuine compassion for pets and their owners

🐕 What You'll Be Doing (Besides Making Furry Friends for Life):

• Welcome clients and patients with warmth, professionalism, and empathy
• Answer phone calls and emails promptly while providing accurate information
• Manage appointment scheduling and maintain efficient client flow
• Process payments and maintain precise client and patient records
• Collaborate closely with veterinarians and medical staff to support patient care
• Handle client concerns with discretion, understanding, and problem-solving skills
• Uphold our hospital’s standards for client confidentiality and service excellence
• Other duties as assigned

Why Join Town and Country?

• A refined, team-oriented environment dedicated to client satisfaction and patient care
• Competitive compensation and comprehensive benefits
• Opportunities for professional development and continuing education
• Employee discounts for veterinary services and products

If you are a client-focused professional who thrives in an environment of excellence and compassion, we invite you to apply and become part of the Town and Country team.

Experienced CSRs to add to team prior to extending operational hours