Technology Engineer - Associate (1041) - Systems Specialty - Citywide (C00089) — San Francisco, CA

Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing technology. Serves as assistant technical contributor for systems or platforms.

The 1041 Technology Engineer Associate is the entry level in the Engineer series. The class is distinguished from the 1042 Technology Engineer by the complexity of the systems or networks supported. Positions at this level perform a significant portion of the work assigned to the journey level, but without the independence or full responsibility expected of positions at the journey level. Assignments are generally limited in scope and are set within procedural frameworks established by higher level positions. As experience accrues, the incumbent performs with increasing independence. Work requires incumbents to exercise some judgement in selecting appropriate established guidelines to follow. Significant deviations require prior approval. Interpretation of general administrative or operational policies is sometimes necessary.

Supervision Exercised:

None

Essential Duties:

• Assists in providing day-to-day operational support for software systems, services, and supporting infrastructure, including cloud-based and on-premises environments.
• Builds, patches, tests (check for compatibility issues, conducts QA) and deploys systems and platforms across cloud-based, on-premises, and hybrid environments meeting clients’ needs and specifications.
• Implements changes to software systems, services, and supporting infrastructure with the goal of enhancing performance, using established deployment and change management processes.
• Assists with backup, data migration and disaster recovery operations.
• Assists with software and operating system upgrades and track system licensing.
• Assists with configuring security settings or access permissions for groups and individuals.
• Provides technical support (help desk) to users by troubleshooting problems related to software platform and application performance.
• Documents procedures and troubleshooting procedures related to software systems, platforms, and services.
• Maintains software.

Education

Substitution:

One year of experience in analyzing, installing, configuring, enhancing and/or maintaining the components of a system or platform may be substituted for the required degree.

Positions with the Port

Selection Procedures

Preliminary Questionnaire:

Tech Engineer – Systems Core Exam (Weight: 100%)

Candidates self-certifying meeting the Minimum Qualifications will be invited to participate in the online Tech Engineer – Systems Core Exam. Candidates will be sent a web link via email that will allow them to take the online Tech Engineer – Systems Core Exam that is designed to measure basic analytical and technical abilities associated with the target job, which may include but not be limited to:

• Knowledge of physical (e.g., Linux) and virtual servers (e.g., VMware)
• Knowledge of various software applications (e.g., CMIS-Primavera)
• Knowledge of antivirus software (e.g., McAfee)
• Knowledge of systems security & ability to implement system security protocols
• Knowledge of storage technologies and backup systems (e.g., NetApp)
• Knowledge of various operating systems (e.g., Windows 7 XP)
• Ability to configure multifunction devices
• Ability to document developed procedures and protocols
• Knowledge of active directory
• Ability to troubleshoot server, storage and network connectivity problems
• Analytical thinking

Candidates’ scores on the Tech Engineer – Systems Core Exam may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Score Banking: Scores attained on the Tech Engineer – Systems Core Exam will be 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, candidates need not take this test again. Rather, if another announcement you applied to and are deemed qualified for requires the Tech Engineer – Systems Core Exam and is held within one year of your Tech Engineer – Systems Core Exam date your score will be automatically applied to that announcement. However, after one year, a candidate has the option to either (a) apply his/her test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the test and only in association with a candidate’s eligibility for another announcement to which the candidate has applied and is deemed qualified. If a candidate opts to re-test, the re-test score becomes the candidate’s official score since it is the most recent.

Certification: The certifi