Senior Claims Advocate at ARI Automotive Rentals Inc — Mount Laurel, NJ

Job Inputs:

The Senior Claims Advocate provides strategic claims support and advocacy for clients, focusing on complex claims handling, reserve management, and claims performance improvement. This role leads client-facing claims reviews and serves as a key advisor on claims outcomes and loss trends.

Primary tasks the incumbent will perform:

• Oversee the strategy and resolution of complex, high-exposure, and multi-line claims, ensuring alignment with client financial and risk management objectives
• Serve as the primary advocate for clients with carriers, proactively influencing reserves, coverage positions, and overall claim outcomes
• Direct claim strategy and engagement with adjusters, setting expectations, driving accountability, and ensuring timely and effective claim progression
• Identify and execute opportunities to reduce total cost of risk through strategic claim oversight, early intervention, and outcome-driven resolution approaches
• Lead the development and delivery of quarterly claims reviews, including advanced trend analysis, large loss evaluation, and forward-looking insights
• Present claims reviews to clients at a strategic level, providing clear, actionable recommendations to improve outcomes and inform risk management decisions
• Manage and resolve complex or escalated claim issues, serving as a senior escalation point for clients and internal stakeholders
• Collaborate with carrier leadership, legal partners, and internal teams to resolve challenging claims and drive optimal outcomes
• Mentor and develop Claims Advocates, providing technical guidance, oversight of claim strategy, and support in elevating client delivery

Required Education & Experience:

• 5+ years of commercial insurance claims or claims advocacy experience
• Strong understanding of claims handling, reserving, and coverage

Preferred Education & Experience:

• Advanced designations (AIC, SCLA, CPCU, ARM, etc.)
• Experience managing large/complex commercial claims

Planning/Organizing/Managerial Knowledge:

• Manages complex workloads; integrates claims strategy with client risk profile and renewal impact

Communicating & Influencing Skills:

• Leads client discussions and presentations
• Influences carrier decisions on reserves, settlements, and claim handling strategies

Outputs:

• Effective management and advocacy of complex claims
• Reduction or control of claim reserves and overall cost impact
• High-quality quarterly claims review presentations and insights
• Clear, actionable client recommendations to improve loss performance
• Strong carrier relationships and escalated issue resolution
• Mentorship and support of claims advocate partners

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INDMISC

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits

Regular Full-Time

Temporary or Part-Time

Pay

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $87,550.00 - $124,755.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Artificial Intelligence Statement

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)