VIP Associate at Hardrockdigital — Hollywood, FL

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

What’s the position?

We’re looking for a VIP Associate, a position that requires exemplary interpersonal skills, consummate professionalism, impressive attention to detail matched with high energy, confidence, and a willingness to meet clients in the field, working collaboratively with both internal and external stakeholders to deliver on our VIP value proposition.

Responsibilities for the role include:

• Develop high potential customer relationships within the specified region/s and vertical into premium VIPs.
• Develop account plans to convert business and product awareness to grow our share of wallet.
• Meet with VIP customers, retaining the most important customers of our business.
• Adhere to budgeting guidelines and make recommendations to qualify & convert the target audience of high potential customers.
• Where appropriate work collaboratively with and manage successful relationships between HRD VIP group and other internal VIP account managers.
• Collect and record information on customer wallet share, interests and preferences.
• Ensure all relevant intelligence and business information is maintained, protected and accurately recorded within the CRM tool weekly.
• Ensure knowledge of and compliance with all regulatory obligations and company policies in each state.
• Lead or support special projects as assigned by VIP Leadership.
• Love our brand and be an advocate of our values.
• Any other duties or tasks, as directed, within your skills and experience.