Risk Manager at ASM Global-SMG — Pensacola, FL

POSITION: Risk Manager

FACILITY: Pensacola Bay Center

DEPARTMENT: Event Services

REPORTS TO: Director of Event Services or Designee

LEGENDS GLOBAL

POSITION SUMMARY

The Pensacola Bay Center’s Risk Manager is responsible for overseeing safety and security during events. This position provides oversight, direction, and supervision of safety and security matters related to the public by performing the duties listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serves as liaison with Police, security, medical services and front of house staff in all matters involving event safety, security and traffic control
• Assists in coordination of third-party security staff, to ensure appropriate coverage
• Responsible for responding to and properly documenting guest related incidents and/or injuries
• Demonstrates excellent customer service skills; responds promptly to customer needs and requests for service and/or assistance
• Efficiently and courteously provides guidance to guests and staff concerning event safety and security
• Completes various records and reports
• Performs other related duties as assigned by venue management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent organizational skills required
• Good written, verbal, and interpersonal skills required
• Ability to interact with all levels of staff including management
• Professional presentation, appearance, and work ethic
• Ability to operate a computer terminal and printer
• Dependable team player
• Enthusiastic self-starter
• Ability to learn new skills
• Subject to credit and background screening

EDUCATION AND/OR EXPERIENCE

• Minimum of five years of responsible experience in security or law enforcement and a focus on security and safety
• Police and/or law enforcement background strongly preferred

SKILLS AND ABILITIES

• Experience and understanding of the principles, tactics, and procedures related to the management of security and safety services in a public assembly environment
• Work independently and able to exercise judgement and initiative
• Have excellent communication, listening, problem solving, and organizational skills
• Able to understand, speak, read, and write English
• Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner
• Able to operate two-way radio equipment

WORKING CONDITIONS

Location: Onsite at Pensacola Bay Center, Pensacola, FL

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to walk and/or stand for long periods of time, climb stairs, stoop, bend, and maneuver throughout the exterior and interior of the venue
• Type on keyboard and maneuver a computer mouse
• Reach with arms and hands to finger, handle, or manipulate hardware and equipment
• Must be able to lift and/or move up to 50 pounds or occasionally more with assistance
• Work inside and outside the building is required, with possible exposure to adverse conditions
• Able to work extended and/or irregular hours including nights, weekends, and holidays

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