Physical Security Systems Analyst at Western Digital — San Jose, CA

***Please note, this is NOT an InfoSec role.

The Physical Security Systems Analyst is responsible for the day-to-day administration, support, and deployment of enterprise physical security systems. This role ensures system stability, executes configurations and deployments, and supports end users across global sites while partnering with the Systems Lead on architecture and long-term strategy. The ideal candidate will have hands-on experience with physical security platforms such as Lenel, Milestone, Axis, AMAG, and C-Cure, along with the ability to translate operational needs into effective technical solutions.

Key Responsibilities

• Troubleshooting and incident response
• Service request handling
• Vendor coordination
• System monitoring
• Support panel migrations, firmware updates, and reader configurations
• Validate system functionality after deployments (badging, access levels, video)
• Assist with AD sync validation and data accuracy
• Run basic SQL queries for troubleshooting and reporting
• Maintain documentation and standard operating procedures
• Provide responsive support for troubleshooting, service requests, and system-related incidents.
• Contribute to the ongoing improvement of user experience across security systems and related applications.
• Support the development and execution of physical security systems and technology roadmaps aligned to organizational objectives.
• Manage, track, and review requests using internal platforms such as ServiceNow, Smartsheet, or similar tools.
• Assist with the deployment and support of enterprise access control, video management, visitor management, and related security systems.
• Collaborate with third-party vendors, service providers, and security operations teams to maintain consistent global standards.
• Work within Windows, Linux, SQL, networking, and IoT environments to support security infrastructure.
• Integrate security devices and technologies into existing enterprise network environments, including PSIM, C-Cure, Lenel, AMAG, Milestone, Axis, ISOS, SWN, and related platforms.
• Participate in project planning and coordination, supporting end-to-end execution and timely delivery.
• Diagnose and resolve issues related to hardware, software, networking, and system performance.
• Monitor system health and performance to ensure stable, secure, and reliable operations.
• Provide technical support remotely and on-site as required.
• Deploy, maintain, and troubleshoot core business applications, including application servers, endpoints, supporting hardware, and databases.

Minimum Qualifications

• Proven direct experience in physical systems integration and security technology.
• Demonstrated knowledge of access control systems, video management systems, security hardware, locks, sensors, and IoT devices.
• Strong ability to build effective relationships with cross-functional teams and key stakeholders.
• Proven ability to deliver security and technology solutions aligned with corporate standards.
• Experience managing multiple vendors, priorities, and budgets.

Preferred Qualifications

• Hands-on experience with at least one major system (Lenel, C-Cure, Genetec, Milestone, or equivalent systems.)
• Working knowledge of: Windows Servers, Networking fundamentals, Basic SQL
• Familiarity with cloud and virtualization environments.
• Experience presenting to internal stakeholders and leadership.
• Experience supporting integrations, migrations, and cutover projects across diverse environments.
• The candidate should be able to troubleshoot independently while appropriately escalating more complex issues.

Based on our experience, we anticipate that the application deadline will be 10/07/2026 lthough we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline.

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Compensation & Benefits Details

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
• If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.
• You will be eligible to be considered for bonuses under either WD’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to WD's Standard Terms and Conditions for Restricted Stock Unit Awards.
• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the WD Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.