Relationship Manager - Strategic at Handshake — San Francisco, CA

About Handshake

Why join Handshake now:

• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
• Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
• Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
• Build a massive, fast-growing business with billions in revenue

About The Role

As a Relationship Manager on our Education Success team, you’ll own a book of education partners and help ensure they are successful, engaged, and retained. This role is all about building strong partner relationships, driving product adoption, and proactively managing account health to support renewals and long-term growth. You’ll act as both a strategic advisor and customer advocate, partnering closely with Support, Sales, Product, and Marketing to deliver a strong partner experience. You should expect 25%- 35% of your time to be travel, with additional variance based on seasonality and business need.

• Own a portfolio of education partners to drive retention, renewals, and expansion opportunities across your book of business
• Build tailored engagement programs, trainings, and touchpoints to increase product adoption and improve partner health at scale
• Leverage customer feedback, usage data, and health signals to identify risk early and drive proactive action plans that improve outcomes
• Partner cross-functionally with Support, Sales, Product, and Marketing to resolve partner needs efficiently and strengthen the overall customer experience

You Have

Must-Haves:

• 2+ years of customer success, account management, or partner-facing experience
• Experience managing a strategic book of business and building tailored support strategies
• Proven ability to drive onboarding, adoption, retention, and renewal outcomes
• Strong SaaS product aptitude and ability to quickly learn complex systems
• Experience navigating complex customer relationships and handling nuanced conversations with confidence
• Strong written and verbal communication skills with a polished, professional presence
• Analytical mindset with the ability to use data and judgment to assess account health and prioritize action
• High attention to detail, strong project management skills, and the ability to work cross-functionally in a fast-moving environment

Bonus Points:

• Experience supporting higher education, career services, or education-focused customers
• Experience creating customer-facing enablement content like trainings, webinars, or scaled programs
• Familiarity with the Handshake platform

We Offer