Bilingual Service Assistant at Renuity — Fort Lauderdale, FL

Renuity

Bilingual Spanish Service Assistant

$17/hr

In-Office Position

What We Offer

• Full-Time benefits offered: health, dental, vision and supplemental insurance
• Hands-on experience with an industry leader in home remodeling
• Paid Holidays and PTO, 401(k)
• A respectful, forward-thinking work culture

About This Role

• Serve as the liaison between homeowners, Service Technicians, and Field Managers
• Maintain the computer system by updating and entering job-related data
• Plan to prevent problems and resolve current issues
• Answer warranty questions and resolve warranty claims
• Enter detailed notes about customer complaints and resolution
• Submit warranty claims for service parts
• Follow up with claims based on the technician reports
• Assist the Operations manager and the Service Manager in providing customer care and scheduling service calls
• Communicate with customers regarding updates, appointments, delays, or reschedules
• Hours M-F, 8am - 4:30pm

Key Qualifications

• At least three (3) years of office-based customer service preferred
• Experience in home improvement or construction industry preferred
• Must be able to efficiently multi-task and work independently with minimal supervision
• Attention to detail with accurate and excellent data entry skills
• Excellent time and task management skills
• Ability to maintain confidentiality
• Proficiency in MS Office 365
• Bilingual skills in both English and Spanish
• Flexible, positive attitude

Office location: 3801 SW 30th Avenue, Fort Lauderdale, FL 33312

Type: W2 position, Full-time, In-Office

About Renuity