110 Visa U.S.A. Inc. · US - Austin, TX

Senior Consultant, Client Success at 110 Visa U.S.A. Inc. — US - Austin, TX

Full-timeUS - Austin, TXPosted 2026-07-17Apply on Workday
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About Us

Job Description

We are seeking an experienced and client-focused Senior Consultant, Client Success Manager to manage strategic relationships with large banking clients, including Tier 1 and Tier 2 financial institutions. Based in Austin, US, this individual contributor role will be responsible for helping clients realize long-term value from Pismo’s platform, driving product adoption, supporting operational excellence, and serving as a trusted advisor across the client lifecycle. The ideal candidate has strong experience in client success, account management, or financial technology, with the ability to engage senior client stakeholders, coordinate cross-functional teams, and translate client needs into actionable outcomes.

Key Responsibilities:

  • Manage Strategic Banking Relationships: Own the day-to-day and strategic client success relationship for Tier 1 and Tier 2 banking clients, building trusted partnerships with business, operational, and technical stakeholders.
  • Drive Client Outcomes & Product Adoption: Partner with clients to understand their goals, promote adoption of Pismo solutions, and ensure they realize measurable value from the platform.
  • Develop Client Success Plans: Create and maintain success plans, account rhythms, and engagement strategies that align client priorities with Pismo capabilities and business objectives.
  • Coordinate Cross-Functional Execution: Work closely with Product, Technology, Sales, Implementation, Operations, and Support teams to resolve client needs, manage escalations, and deliver a seamless client experience.
  • Serve as the Voice of the Client: Capture client feedback, identify recurring themes, and influence internal priorities to improve products, processes, and service delivery.
  • Monitor Client Health & Risk: Use data, client feedback, and operational indicators to assess client health, anticipate risks, and proactively drive mitigation plans.
  • Support Executive Engagement: Prepare and participate in senior-level client discussions, business reviews, and strategic planning conversations with large banking clients.
  • Enable Growth and Expansion: Partner with Sales and Account teams to identify opportunities for deeper adoption, new capabilities, geographic expansion, or additional use cases.
  • All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

  • 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

  • 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
  • 8 or more years of relevant Client Success Experience: experience in client success, account management, relationship management, consulting, or related roles within SaaS, fintech, payments, banking, or technology sectors with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
  • Banking Client Expertise: Demonstrated experience managing complex enterprise clients, preferably large banks, financial institutions, or other highly regulated organizations.
  • Individual Contributor Leadership: Proven ability to lead through influence, drive outcomes without direct people management responsibility, and coordinate stakeholders across matrixed teams.
  • Relationship Management: Strong executive presence and ability to build trusted relationships with senior client stakeholders, operational teams, and technical counterparts.
  • Strategic & Analytical Skills: Ability to use data, client insights, and business context to assess client health, prioritize actions, and recommend solutions.
  • Technical Acumen: Comfortable discussing platform capabilities, integrations, APIs, operational processes, and performance topics with clients and internal teams.
  • Communication & Influence: Excellent written and verbal communication skills, with the ability to simplify complex topics and influence both client and internal stakeholders.
  • Execution & Ownership: Highly organized and accountable, with the ability to manage multiple priorities, escalations, and client initiatives in a fast-paced environment.
  • Location: Based in Austin, US, with ability to collaborate effectively with local, regional, and global teams.
  • Travel: Willingness to travel for client meetings, business reviews as needed.
  • Experience in building credibility and creating trust-based relations; partnering with clients to build their business.
  • Experience in listening to and prioritizing customer needs to drive value realization and build trusted partnerships.
  • Experience in building measurable action plans to help clients achieve their business goals and realize value from their products/solutions.
  • Experience in communicating clearly and effectively with clients.
  • Experience in thinking ahead and taking action.
  • Experience in taking ownership over problems and finding creative solutions to complex problems.

U.S. Applicants Only

The estimated salary range for this position is $134.800,00 to $ 216.100,00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Travel Requirements

Mental/Physical Requirements

Visa is an EEO Employer