Human Resources Generalist at Westgate Resorts — River Ranch, FL

Westgate Resorts is seeking an HR Generalist – Employee Relations in Ocoee, FL to support critical human resources functions across multiple resort properties. This full-time, on-site HR Generalist role is hiring immediately and is ideal for a human resources professional experienced in employee relations, HR compliance, and workplace investigations within a fast-paced hospitality environment.

The ideal candidate for this Human Resources Generalist role brings strong problem-solving skills, a high level of professionalism, and the ability to guide leaders through complex HR situations. Success in this role requires excellent communication, attention to detail, and the ability to balance multiple priorities while maintaining confidentiality and compliance standards.

What You'll Do

• Partner with managers to resolve complex employee relations issues, including investigations, disciplinary actions, grievances, and conflict resolution
• Conduct and lead HR investigations from intake through resolution, ensuring proper documentation and compliance
• Respond to regulatory inquiries from agencies such as the EEOC and Department of Labor
• Interpret and apply employment laws including FMLA, FLSA, ADA, and EEO, advising leadership on compliance and risk mitigation
• Collaborate with payroll, benefits, and HR teams to support employee lifecycle processes and operational workflows
• Support administration and resolution of workers’ compensation claims
• Maintain accurate HR documentation and ensure compliance with recordkeeping standards
• Represent the company in unemployment claims and hearings
• Plan and support employee engagement initiatives, including wellness events and company programs
• Contribute to HR initiatives such as I-9 audits, policy updates, and compliance reviews
• Design and deliver training programs for employees and leadership on HR policies and performance management
• Support annual performance review processes and organizational development efforts
• Provide coaching on performance management, employee engagement, and career development
• Maintain personnel records; scanning, indexing and reviewing files.
• Assist with day-to-day HR operations and administrative support

What You'll Bring:

Experience

• 2–5 years of experience in a Human Resources Generalist or HR Business Partner role
• Experience in hospitality, hotel, or timeshare industry preferred

Education / Certifications

• Bachelor’s degree in Human Resources, Business Administration, or related field
• SHRM-CP or PHR certification preferred

Skills

• Strong knowledge of employment laws and HR compliance (FMLA, FLSA, ADA, EEO)
• Experience conducting employee relations investigations and conflict resolution
• Proficiency in HRIS systems (ADP preferred) and Microsoft Office
• Strong communication and interpersonal skills with the ability to manage confidential information
• Ability to manage multiple priorities in a fast-paced, high-volume environment
• Strong analytical and problem-solving skills
• Ability to build relationships across all levels of the organization

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact