Sales Support Representative - Waterworks at Ferguson Enterprises, LLC — Horsham, PA

Job Posting:

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.
• Responsibilities include training and working in the warehouse, pipe yard and at the sales counter

Qualifications

• 1-3 years of sales and/or customer service experience is preferred.
• Experience in Waterworks or Construction is a plus
• Must be comfortable performing physically demanding work
• Ability to transition between warehouse, yard, counter, and administrative duties as needed
• Exhibit strong skills for sales, including the ability to upsell.
• Project management abilities to support sales initiative, coordinate timelines and ensure follow-up with the client preferred
• Proficient in Microsoft Office
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• Ability to quickly learn product knowledge and processes.

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Pay Range:

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$20.57 - $32.91-

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