Adventure & Excursion Lead at Westgate Resorts — Gatlinburg, TN

Westgate Resorts is seeking an enthusiastic and experienced Excursion Captain to lead and manage our resort's adventure and tour activities. The ideal candidate will be passionate about delivering exceptional guest experiences, have extensive knowledge of local attractions, and possess strong leadership skills.

As Adventure & Excursion Lead, you will:

• Plan, organize, and lead a variety of excursions and activities for resort guests, ensuring safety and enjoyment
• Provide informative and engaging commentary during tours, sharing knowledge about local history, culture, and points of interest
• Ensure all excursions comply with safety regulations and company policies
• Train and supervise excursion staff, ensuring high standards of service and professionalism
• Handle guest inquiries, complaints, and feedback, resolving issues promptly and effectively
• Collaborate with the resort’s management team to develop new and innovative excursion offerings
• Maintain and manage excursion equipment, ensuring it is in excellent working condition
• Keep accurate records of excursion bookings, attendance, and guest feedback
• Assist in marketing and promoting excursions to guests, maximizing participation and revenue

• High school diploma or equivalent; a degree in hospitality, tourism, or a related field is preferred
• Proven experience in leading tours or outdoor activities, preferably in a resort setting
• Strong leadership and interpersonal skills with the ability to motivate and manage a team
• Excellent communication skills, with the ability to engage and entertain guests
• Knowledge of local attractions, history, and culture
• Ability to handle multiple tasks and work in a fast-paced environment
• CPR and First Aid certification (or willingness to obtain)
• Ability to work flexible hours, including weekends and holidays
• A valid driver's license and a clean driving record

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact