0001 OH01-HIGHLD HTS-US8C · Nashville, TN

Service Excellence Manager - Precision Diagnosis, Computed Topography (CT) / Advanced Molecular Imaging (AMI)…

Full-timeNashville, TN$150,000–$241,000/yearPosted 2026-07-20Apply on Workday
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Full job description

Job Title

Service Excellence Manager - Precision Diagnosis, Computed Topography (CT) / Advanced Molecular Imaging (AMI) (Nashville TN)

Job Description

The Service Excellence Manager, within our Precision Diagnosis, Computed Topography (CT) / Advanced Molecular Imaging (AMI) group, is responsible for driving end-to-end service performance transformation across regions, ensuring consistent, high-quality, and efficient service delivery aligned with business objectives and customer expectations.

Your role:

  • Owns the definition and execution of the Service Excellence transformation roadmap, ensuring alignment with the organization's long-term objectives, business priorities, and delivering measurable improvements in service performance across regions.
  • Leads deployment squads and program governance to implement service excellence initiatives with and within the regions, ensuring execution discipline and sustainable results.
  • Drives the deployment of key transformation pillars (Red Site Management, Installation Quality, Escalation Management, Diagnose & Repair efficiency, and FSE Proficiency).
  • Partners with regional service and commercial leadership to align priorities, manage customer expectations, and ensure coordinated recovery of high-risk accounts.
  • Leads capability building across the service organization, including training, knowledge sharing, and adoption of best practices to elevate field performance.

You are the right fit if:

  • Bachelor’s or master’s degree in Biomedical Engineering, Electronics Engineering, IT, Health Sciences, or related field.
  • Minimum 8 years of experience (Bachelor’s) or 6 years (Master’s) in Service Delivery Management, Customer Relationship, Medical Devices, Healthcare, or Clinical Operations.
  • Certifications in Project Management, Lean, or Six Sigma are advantageous.
  • Demonstrated results in operational excellence, process transformation, and organizational leadership.
  • Proven leadership in global or regional customer support within a regulated industry.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
  • Strong expertise in medical imaging (CT/AMI) and healthcare technology.

How we work together

This role is a field role.

About Philips

  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Learn more about our culture.

Philips Transparency Details

The pay range for this position in Nashville TN is $150,000 to $241,000

Additional Information

For this position, you must reside in or within commuting distance to Nashville TN.

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