Business Development Manager at ServiceMaster Restore USA — Fletcher, NC

Benefits

• 401(k)
• Company car
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Summary

ServiceMaster is seeking a driven, relationship-focused Business Development Manager (BDM).

This role is responsible for expanding business through insurance professionals, property managers, commercial clients, healthcare facilities, hospitality groups, HOAs, and other referral partners. The ideal candidate is a self-starter who enjoys building long-term relationships, creating new opportunities, and serving as a trusted advisor to clients.

The Business Development Manager works closely with Operations, Estimating, and Project Management to ensure every opportunity is successfully transitioned from sales to execution while maintaining exceptional customer satisfaction.

Success in this role is measured by revenue growth, new account development, customer retention, referral generation, and collection performance.

What You'll Do

Develop New Business

• Identify and pursue new business opportunities within assigned markets.
• Build strategic relationships with insurance agents, adjusters, carriers, property managers, commercial property owners, healthcare facilities, hospitality organizations, and institutional clients.
• Expand existing client relationships while developing new referral sources.
• Conduct prospect meetings, networking events, site visits, and presentations.
• Represent ServiceMaster professionally within the local business community.

Manage Strategic Accounts

• Serve as the primary relationship manager for assigned accounts.
• Maintain regular communication and scheduled account visits.
• Identify opportunities to expand services within existing clients.
• Promote ServiceMaster's full range of restoration and reconstruction capabilities.
• Resolve customer concerns by partnering with operational leadership.

Partner with Operations

• Coordinate smooth project handoffs between Sales and Operations.
• Set appropriate customer expectations throughout the sales process.
• Provide complete and accurate project information to production teams.
• Work alongside Estimators, Project Managers, and Production teams to ensure outstanding customer experiences.
• Support billing and collection efforts through proactive client communication.

Maintain Sales Pipeline & Reporting

• Keep CRM records current and accurate.
• Track meetings, opportunities, referrals, and account activity.
• Provide leadership with pipeline reports, market intelligence, and business development updates.
• Monitor attributed revenue and account performance.
• Follow all company policies regarding opportunity attribution and reporting.

Represent the Company

• Attend networking events, industry associations, trade organizations, and educational opportunities.
• Stay informed on restoration industry trends, insurance carrier expectations, and market conditions.
• Build and maintain a strong professional reputation within the community.
• Support company branding and strategic growth initiatives.

What We're Looking For

Required Qualifications

• Strong relationship-building and networking skills.
• Excellent verbal and written communication abilities.
• Strong organizational and time management skills.
• Self-motivated with the ability to work independently.
• Valid driver's license

Preferred Qualifications

• Experience in restoration, construction, property management, insurance, or commercial services.
• 3+ years of business development, outside sales, or account management experience.
• Existing relationships within the insurance or property management industries.
• Experience using CRM software.
• Knowledge of the disaster restoration industry.

What Success Looks Like

Successful Business Development Managers consistently:

• Grow profitable year-over-year revenue.
• Develop new referral partners and strategic relationships.
• Retain and expand existing client accounts.
• Maintain an active and healthy sales pipeline.
• Deliver clean project handoffs to Operations.
• Support strong collection performance.
• Represent the company professionally in every interaction.

Performance Expectations

Performance is evaluated through measurable objectives, including:

• Annual collected revenue growth
• New client meetings and relationship development
• Account retention and expansion
• Customer satisfaction
• CRM compliance and reporting accuracy
• Collection performance on attributed revenue
• Quality of operational handoffs
• Industry networking and professional engagement

Why Join ServiceMaster?

At ServiceMaster, you'll have the opportunity to make a meaningful impact by helping families and businesses recover after unexpected disasters. We invest in our people, provide opportunities for professional growth, and foster a collaborative culture where relationships, integrity, and customer service come first.

If you're a motivated sales professional who thrives on building relationships and creating new opportunities, we'd love to hear from you.