Westgate Resorts · Ocoee, FL

Owner Reservatons Specialist at Westgate Resorts — Ocoee, FL

Full-timeOcoee, FL$18–$18/hourPosted 2026-07-01Apply on SmartRecruiters
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Full job description

Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth!

This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies.

Next Class Starts: August 27

Earn $18.00/Hour During Training (Includes Base Pay + Weekly Bonus) Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

  • Training Duration: 6 Weeks (4 Weeks Training + 2 Weeks Nesting)
  • Training Schedule: Monday–Friday, 9:00 AM – 5:30 PM (Onsite in Ocoee, FL)
  • Work From Home Opportunity: Eligible After 90 Days (Hybrid Schedule May Apply Based on Distance) Work schedule from home is 11:30am - 8pm; Weekends required; 2 days off during the week
  • After training, this role starts at $16/hr or $16.50/hr for bilingual Spanish-speaking agents, with additional shift differentials with an additional 10% evening differential and 15% weekend differential

As an Owner Reservations Specialist, you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call.

What You’ll Do

  • Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)
  • Assist owners with booking, modifying, and canceling reservations
  • Educate owners on timeshare usage rights and account status
  • Process external exchange requests through a third-party partner
  • Offer and explain Vacation Guard Travel Protection
  • Maintain accurate documentation and meet quality/performance expectations
  • Use multiple systems and tools to support owners, including:
  • MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint
  • Call volume expectations:
  • 30–35 calls/day average
  • 40–50 calls/day during peak periods

What You’ll Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or GED required
  • 2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality- Sales, collections, and front desk experience are also highly transferable!)
  • Strong communication, listening, and multitasking skills
  • Comfortable working in a fast-paced, metric-driven environment
  • Must be able to work weekends and holidays as needed
  • Must pass a background check and drug screening
  • Bilingual English/Spanish is a HUGE plus (additional pay available!)

Additionally, the person must possess and adhere to the following core values:

  • Integrity
  • Passion
  • Work Ethic

Why You’ll Love It Here:

  • Comprehensive benefits (medical, dental, vision, PTO, 401K match)
  • DailyPay: get paid when you need it
  • Career growth & tuition assistance
  • Employee discounts on resorts, restaurants, and more
  • Inclusive culture & community involvement opportunities
  • Remote flexibility after the 90-day onsite period

Why Westgate?

  • Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
  • Paid Time Off – Vacation, Sick, and Personal Time to Recharge
  • Paid Holidays
  • 401(k) with Generous Company Match to Support Your Future
  • Daily Pay – Access Your Earnings When You Need Them
  • Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
  • Wellness Programs to Support Your Well-Being
  • Flexible Spending Accounts (FSA)
  • Tuition Assistance to Help You Grow Your Career
  • Military Leave
  • Employee Assistance Program (EAP) – Support When You Need It Most
  • Life, Disability, Accident, Critical Illness, and Hospital Insurance
  • Pet Insurance for Your Furry Family Members
  • Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
  • Low-Cost Gym Membership
  • NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
  • Career Growth and Advancement Opportunities
  • Community Involvement – Give Back and Make an Impact