0001 GA08-ALPHARETTA-US90 · Remote

Manager Remote Clinical Support at 0001 GA08-ALPHARETTA-US90

Full-timeRemote$90,000–$143,000/yearPosted 2026-07-15Apply on Workday
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Full job description

Job Title

Manager Remote Clinical Support

Job Description

Manager Remote Clinical Support

The Manager Remote Clinical Support manages a contact center cross modality department providing operational and business process support to improve the customer experience with Philips Imaging Systems equipment. Through advancing remote service processes and clinical proficiency of Remote Applications team members. This role is instrumental in adding valuable system information/diagnostics which results in reduced system downtime for customers and increased productivity of company resources. Key to success is meeting customer response demands during stated operating hours. Additionally, this role will manage adherence to standard work, metrics, and KPIs which provide consistent customer experience related to resolution of system issues.

Your role:

  • Manage contact center departments that provide operational/business process support to internal and external customers for company products and services.
  • Defines the short-term (1 year) policy within the constraints of the overall strategy. Leads the department, its related processes and staff, to world-class performance.
  • Arrange programs, projects, goals, and metrics to lead the department. Specifies the conditions for lowering costs and improving performance.
  • Acts, draws up a package of measures, evaluates the alternatives and their consequences and gives advice to higher management in the event that priorities have to be set.
  • Is contact center profit and loss responsible.

You are a part of

This role is instrumental in adding valuable Remote Clinical Support which results in reduced system downtime for customers and increased productivity of company resources. Key to success is meeting customer response demands during stated operating hours. Additionally, this role will manage adherence to standard work which provides consistent customer experience related to resolution of system issues.

You're the right fit if:

  • You have a Bachelor's Degree OR Minimum 1+ years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent
  • 2 years’ experience in a Remote Clinical Support Role preferred
  • Minimum 5 years’ experience in one of the 6 focused modalities: AMI. CT, DXR, IGT, MR, & UL
  • Individuals should be able to illustrate a basic understanding of Clinical use models in all 6 modalities: AMI. CT, DXR, IGT, MR, & UL
  • Experience in Customer Services or Customer Relations
  • Excellent clinical product knowledge in focused modality
  • Prior supervisory experience of direct reports including influencing & coaching
  • Travel will be determined according to business requirements
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

This is a Field role.

About Philips

  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Learn more about our culture.

Philips Transparency Details

  • The annual pay range for this position in AL, AZ, AR, CO, FL, GA, IA, IN, IL, ID, KS, KY, LA, ME, MI, MS, MO, MT, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY is $90,000.00 to $143,000.00.
  • The annual pay for range for this position in AK, DE, HI, MD, MN, RI is $95,000.00 to $150,000.00.
  • The annual pay for range for this position in CA, CT, DC, MA, NJ, NY, WA is $101,000.00 to $160,000.00.

In addition, other compensation, such as an annual incentive bonus, sales commission, or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

Additional Information

Company relocation benefits will not be provided for this position. For this position, you must reside within the United States.

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