Coordinator, Point of Sale Data Management at Pilot Company — Knoxville, TN

The purpose of this job is to connect field management, senior leadership, legal, and brands by acting as a liaison for communications, site development procedures, and loyalty program inquiries.

• Coordinate and manage digital menu boards, pricing, menu content, merchandising materials, promotional displays, and catalog updates across multiple QSR brands, ensuring brand standards and operational excellence.
• Collaborate with brand partners, marketing teams, store operations, legal departments, and senior leadership to support site development initiatives, promotional campaigns, communications, and business objectives.
• Administer and maintain restaurant technology platforms and business systems, including menu management portals, POS item mapping, Olo, STIBO, WeConnect, PFJ360, SBOnet, and related applications.
• Analyze operational, loyalty, financial, training, customer feedback (VOC), and restaurant performance data; prepare reports, audits, evaluations, and recommendations for leadership.
• Manage account administration, invoice processing, payment reconciliations, sales and deposit reporting, system updates, and issue resolution through ServiceNow and other support channels.
• Coordinate business meetings, conferences, and cross-functional projects while providing backup support for critical business processes.
• Ensure compliance with company policies, brand standards, and applicable procedures while modeling behaviors that deliver exceptional support to guests and team members.
• Demonstrate flexibility in collaborating across cross-functional teams, adapting to evolving priorities, and driving projects to successful completion in a dynamic business environment.
• Perform additional duties and special projects as assigned.
• High school diploma or equivalent certificate required
• Bachelor’s degree in hospitality management, communications, marketing, or merchandising preferred
• Minimum one year marketing, merchandising, or hospitality management
• Experience required; Pilot Flying J experience preferred
• Intermediate Microsoft Office skills, advanced Excel
• Basic knowledge of financial reporting
• Ability to analyze data
• Ability to work in a team environment
• Attention to detail
• Develop relationships with brand partners
• Demonstrate ability to be creative and innovative
• Ability to multitask
• Excellent written and verbal communication skills
• Demonstrate consistency and reliability
• Ability to plan and organize projects, meet deadlines, and manage time
• Travel required less than 5%
• General office work requiring sitting or standing for long periods of time
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship