Service Advisor - Nissan Chattanooga East at Sonic Automotive — Chattanooga, TN

Summary:

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities:

• Greet customers in a friendly and professional manner and listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs while communicating estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed as well as process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns - Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Required Qualifications:

• 1+ years of experience as a Service Advisor in an automotive setting.
• Experience with CDK
• Strong communication and customer service skills.
• Ability to multitask and thrive in a fast-paced environment.
• Excellent organizational and time-management skills.
• Familiarity with service department operations and procedures.
• Valid driver's license and a clean driving record.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Experience:

• 3+ years of experience as a Service Advisor in an automotive dealership

Compensation (Commission):

• $3000+ / month (if meeting quotas and sales goals set by dealership)

All your information will be kept confidential according to EEO guidelines.