Usher at ASM Global LLC. — Fort Worth, TX

Summary Position is required to assist patrons with their customer service needs while attending a public of private event.

Essential Duties and Responsibilities

Assist patrons with seating or other information as needed Maintain position on post, viewing area of responsibility Oversee assigned area for spills or situations requiring staff attention Operate handicap lift with wheelchair containing patron (if applicable) Receive and act on complaints from patrons according to established policies and procedures All other duties as assigned Performs other related duties as assigned by Manager/Supervisor

Qualifications

High School Diploma or GED preferred One-year prior experience in a customer service position preferred

Skills and Abilities

Must be able to communicate clearly, have a friendly disposition, and a smile! Candidates must be able to stay calm in the stressful and fast-paced environment of an arena. Experience in handling conflict in a friendly and effective manner is preferred.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs. Ability to verbally communicate in a clear manner with guests, teammates, and building staff. Ability to work in a variety of environments, including but not limited to heights, elevators, darkened arena, around crowds, loud noise, and flashing lights. Continuous standing and walking, including up and down stairs.

Hours of Work and Travel Requirements

Varies by show to include days, nights, weekdays, and weekends.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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