Collections Specialist at Financial Pacific Leasing, Inc. — Federal Way, WA

Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers.

About the Role

Collections Agents are first-party collectors responsible for maintaining acceptable effective collection percentages on 1-30 day delinquent accounts. Effectively communicating with both internal and external customers to resolve delinquent contracts. Utilizing all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner.

• Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact.
• Negotiates payment arrangements with the customers to ensure timely payment.
• Maintain individual and group monthly delinquency goals.
• Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner.
• Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments.
• Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties.
• Understands the proper usage of extension, rewrites, addendums, and forbearances.
• Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values.
• Prepares Repossession Packets and demand letters when necessary.
• Understands and utilizes company system and use of the phone dialer.
• Works with customers’ and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained.
• Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies.
• Provides highest level of customer service to all lessees, vendors, brokers and staff.
• Performs all other duties as assigned by management.

About You:

• High School Diploma or GED required
• Previous Collection experience preferred
• Must present oneself in a professional manner
• Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations
• Must maintain confidentiality of all company information
• Must provide exceptional customer service and support to our customers, partners, and all levels of staff
• Must have working knowledge of Microsoft applications (Outlook, Word, Excel)
• Strong data entry skills

3455 South 344th Way Suite 300 Federal Way WA 98001 Our Benefits:

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