Senior Underwriter, Wealth Management - The Baldwin Group Financial Services — Jacksonville, FL

The Senior Underwriting Specialist plays a vital role in bringing our mission to life by transforming complex insurance processes into a seamless, transparent, and highly personalized client experience.

As a trusted partner to both advisors and clients, this individual leads the life insurance and Asset & Income Protection (A&IP) process from initial strategy through policy placement and ongoing service. This role requires a strong balance of technical expertise, relationship management, and proactive communication— ensuring every client interaction reflects clarity, confidence, and care.

PRIMARY RESPONSIBILITIES

Deliver a Confident Client Experience

• Serve as the primary liaison between clients, advisors, and insurance partners, guiding all parties through the underwriting journey with clarity and confidence.
• Translate complex underwriting requirements into straightforward, easy-to-understand next steps for clients.
• Provide proactive, consistent communication to ensure clients always feel informed, supported, and confident in the process.
• Deliver a high-touch, “white-glove” service experience aligned with our commitment to protecting what matters most.

Lead the Underwriting Process

• Manage the full lifecycle of life insurance cases—from initial illustration through policy placement and post-issue servicing.
• Develop customized insurance solutions and carrier strategies aligned to each client’s unique needs and long-term goals.
• Initiate and coordinate applications with brokerage general agency (BGA), ensuring efficient case progression.
• Oversee medical requirements, underwriting follow-ups, and requirement fulfillment to drive timely outcomes.

Drive Operational Excellence

• Maintain accurate, complete, and compliant documentation within CRM systems (e.g., Redtail).
• Proactively identify and resolve service needs, including policy changes, beneficiary updates, billing adjustments, and conversions.
• Ensure every detail of the process is handled with precision, organization, and accountability.

KNOWLEDGE, SKILLS & ABILITIES:

• Client-First Mindset: Passion for delivering personalized, solutions-oriented service that builds trust and long-term relationships.
• Clarity & Communication: Ability to simplify complex concepts and communicate with confidence and professionalism.
• Ownership & Accountability: Takes initiative and drives results with a strong sense of responsibility.
• Analytical Thinking: Evaluates options and risks to deliver thoughtful, customized recommendations.
• Relationship Building: Creates strong partnerships with advisors, clients, and external partners.
• Execution & Organization: Manages multiple priorities with precision in a fast-paced environment.
• Adaptability: Thrives in a dynamic, growth-oriented culture and embraces change.

EDUCATION & EXPERIENCE:

• Minimum of 3 years of experience in life insurance, long term care, individual disability and underwriting.
• Life insurance licensed preferred
• Strong working knowledge of underwriting processes, product structures, and carrier selection strategies.
• Experience supporting advisors with case design, illustrations, and solution recommendations.
• Proficiency in Microsoft Office and CRM platforms.

Work Environment

• Collaborative, high-performing team culture
• Fast-paced, client-focused environment
• Opportunities for professional growth and development
• Occasional travel may be required

Important Notice:

• This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues.

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