Guest Services Representative - Winter 26-27 at Aspen Skiing Company — Aspen, CO

The Guest Service Representative position is responsible for interacting with guests to ensure a memorable experience throughout the ski area. This position may cover work areas such as base area, on-mountain and parking lots. This position reports to the Guest Services Manager.

Job Posting Deadline

Essential Job Functions

• Greet guests and maintain a friendly and helpful attitude dealing with guest needs
• Be able to answer questions, promote and offer information about the resort and surrounding area
• Set-up, operate, maintain and breakdown work area while ensuring a safe and neat environment
• Assist in the upkeep and maintenance of the outdoor areas for which the base operations department is responsible
• Maintain a working knowledge of the resort's weather conditions, snow reports, base area locations, and special events
• Ensures everyone enters and exits the resort in an organized manner at the end of a long busy day
• Perform daily counts of parking lots and abandoned vehicles
• Report complaints and guest concerns to supervisor in a timely manner
• Collect, handle and store ski/snowboard equipment
• Conduct market research surveys with on-site guests when necessary
• Perform other duties as assigned

Qualifications

• High School diploma or equivalent preferred

Knowledge, Skills & Abilities

• Basic computer skills
• Knowledge of guest service industry or ski resort industry
• Ability to maintain a working knowledge of the resort's weather conditions, snow reports, base area locations, and special events
• Ability to be flexible with your schedule and be willing to work weekends, holidays, long hours
• Ability to handle and manage confidential information
• Ability to possess a professional appearance at all times
• Can handle fast paced, potentially high-pressure environment
• Excellent verbal communication skills

Work environment and physical demands

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
• Must be able to frequency lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

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Aspen One participates in E-Verify.

E-Verify & Right to Work Poster