J.B. Hunt Transport, Inc. · Lowell, AR

Customer Experience Representative - ICS at J.B. Hunt Transport, Inc. — Lowell, AR

Full-timeLowell, ARPosted 2026-07-16Apply on Workday
Apply at J.B. Hunt Transport, Inc. Let Jobeezy apply

Full job description

Job Title:

Customer Experience Representative - ICS

Department:

Customer Service & Contact Center Operations

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Job Description

Key Responsibilities:

  • Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
  • Monitor and support on-time delivery, damage-free services, and accurate billing
  • Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
  • Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
  • Enter customer orders into the order management system to track loads and provide necessary information to operations teams
  • Obtain and document approval for accessorial charges and spot rates for assigned customers
  • Serve as a point of contact for customers regarding load updates and capacity availability

Qualifications

Minimum Qualifications:

High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree

Preferred Qualifications:

  • Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
  • Ability to adjust to new or changing assignments and processes
  • Ability to maintain composure under pressure
  • Ability to manage multiple priorities
  • Ability to maintain professionalism while dealing with difficult individuals
  • Sales focused
  • Ability to meet or exceed customer needs and expectations to provide excellent service
  • Embody a customer-centric mindset

Compensation

Benefits

Education

Bachelors: Business Administration/Management, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience:

Customer Service/Account Manager, Sales

Job Opening ID:

00634805 Customer Experience Representative - ICS (Evergreen) (Open)